Passenger security is the most important objective of the public transport industry. Cooperation between security companies and companies must be characterised by the development of an integrated security concept.
The central element of the security concept is the positioning of qualified personnel and the direction of activities. Securit24 operators receive intensive training, which ensures particularly high security standards.
The critical issues faced by passengers in the metro areas mainly consist of pickpockets, drug addicts, beggars, muggers and vandalism.
The question we at Securit24 have asked ourselves is: "Should we really focus all our resources on neutralising the people who cause damage? Or should we focus our attention on the other 300,000 people who do not?"
The answer leads to the strategy of having security officers maintain a high profile and a widespread and effective presence in metro hubs, rather than manning remote and isolated stations waiting for critical events to happen.
In addition to wearing clothing that immediately identifies their role, the officers are all radio-linked, equipped with service phones and first aid kits, and trained to handle conflicts and practical ethnic issues. Securit24 management, together with the client, determines the shifts and areas to be guarded, based on traffic reports, incident reports and special events or seasonal peaks. This strategy makes it possible to make controls unpredictable in the eyes of possible troublemakers or malicious intruders.
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